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VOL. 8, ISSUE 2 (2023)
Guidelines for service standards at goods quality testing unit (UPT PSMB) in Medan: Implementing ministerial regulation 15/2014
Authors
Indra Kurniawan, Heri Kusmanto, Adam
Abstract
The purpose of this writing is to analyze the
Implementation of Policy of Permenpan-RB Number 15 of 2014 Regarding the
Guidelines for Service Standards in improving calibration service at UPT. PSMB
Medan and the challenges faced. This study uses a descriptive method with a
qualitative approach, which collects data related to the issues to be
researched and presents them descriptively, qualitatively, and comprehensively.
The theory used is Edward III, namely Communication, Resources, Disposition,
and Bureaucratic Structure. The research findings indicate several aspects that
need evaluation. In terms of communication, it has been running well. However,
in terms of resources, there is a shortage of calibration personnel and budget
funds, as well as inadequate facilities and infrastructure. good disposition,
although the potential reduction of employee commitment towards the newly
appointed Head of UPT PSMB Medan needs to be anticipated. In terms of
bureaucratic structure, the implementation has been successful. The challenges
faced are the lack of calibration personnel, insufficient budget resources,
potential weakening of employee commitment, and insufficient coordination with
related stakeholders.
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Pages:21-28
How to cite this article:
Indra Kurniawan, Heri Kusmanto, Adam "Guidelines for service standards at goods quality testing unit (UPT PSMB) in Medan: Implementing ministerial regulation 15/2014". International Journal of Advanced Scientific Research, Vol 8, Issue 2, 2023, Pages 21-28
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