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VOL. 4, ISSUE 4 (2019)
How nursing care influence patient’s satisfaction: A literature based narrative review
Authors
Nafees Ahmed, Ishak Mohammad, M Jasline
Abstract
Introduction: Patient satisfaction with nursing care as patient’s opinion of care received from nursing staffs during their Hospitalization on other hands patient’s satisfaction is also referred as a expression of patient’s over all judgment on quality of care particularly in the aspect of interpersonal process. Objective: The objectives of this narrative reviews to assess the level of patient’s satisfaction with nursing care during Hospitalization. Method: PubMed, EBSCO database and Google scholar searched for narrative review, to assess the level of patient’s satisfaction with nursing care during hospitalization 2017. Search strategy specific to each database were uses. Result: Out of 6 articles, Ist articles showed Is claim Adolescents Nurse skill and competence was rated as most satisfactory by 80% of the subjects. IInd Patients shown positive attitude towards the area nursing care and behavior, attitude, punctuality as well as environment hygiene, where as patients were mostly unsatisfied with areas like personal hygiene. IIIrd article showed Patient satisfaction with nursing care as measured using PSNCS scale results revealed patient in the medicinal ward of the public hospital were on the whole satisfied with the nursing they received. Which is moderate in grading.(Mean 3.13) (SD 0.68). IVth Findings revealed majority of the participants 55% were dissatisfied with the nursing care and rest 45% participants were satisfied. Patients have negative experience with their attentive need and physical care Vth article revealed the majority of patients 70.7% (n=128) described that they agree they would choose the same nursing staff in contrast patients expressed greater satisfaction in the aspects of care relating to respect m=4.26, SD=0.83 and politeness m=4.28, SD=0.76 continuity of nursing care m= 0.04 SD=0.66. VIth article result revealed that 66% of good satisfaction on level of nursing care and rest 34% have moderate satisfaction and none of them have poor satisfaction. Conclusion: The aspect of the patients’ satisfaction is indeed a very essential determinant of the nursing services and new technology that use in patients service. Nursing administers and nurses can utilize the finding to the recognize the strengths and weakness of nursing services and adopt necessary measures in enhancing quality of nursing care in order to increase patients satisfaction.
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Pages:21-25
How to cite this article:
Nafees Ahmed, Ishak Mohammad, M Jasline "How nursing care influence patient’s satisfaction: A literature based narrative review". International Journal of Advanced Scientific Research, Vol 4, Issue 4, 2019, Pages 21-25
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